account / support
Support
Email is the primary channel for now. Response targets follow your tier: Whisper best-effort, Thunder 24h, Storm 4h, Enterprise 1h.
▸ Live issues
support@originchain.ai
Crashes, data loss, latency. Include your tenant id and the time
the problem started.
▸ Billing
billing@originchain.ai
Invoices, refunds, plan changes, tax IDs.
Open a ticket
Fill this in — we'll attach your tenant + instance details and open a pre-filled email so we can triage faster.
Before you write
- Docs: originchain.ai/docs — quickstart, API reference, examples.
- Logs: /app/logs — engine output for your tenant.
- Metrics: /app/metrics — live counters from
/metrics.